During my recent stay in the Philippines, I had the opportunity to meet many fascinating people at a government-sponsored event known as Convergence 2009.One of these was Jonathan Rosenberg, who co-founded the first Philippine call-center in 1999. Now, 10 years after, he's one of the venerable players in an industry that is delivering more than $2 billion in annual revenue and provides 160,000 jobs in a country that really...needs...jobs.
You can find the interview at the NOW Magazine syndication site.
I'm staying away from the dread term "outsourcing," because I don't believe it accurately defines what is going on in the global economy today. To me, the idea of "global sourcing" is much more accurate.
Most products today are sourced from dozens, if not hundreds, of vendors from all corners of the world. Services are also provided from innumerable pinpoints on the globe.
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